Tag Leute,
Boba hatte es ja schon kurz erwähnt: Feedbackregeln sind eigentlich integraler Bestandteil des Zusammenlebens. Viele Leute hören davon komischerweise in Deutschland gar nicht oder recht spät (meistens bei irgendwelchen Kommunikationstrainings oder sowas). Falls ich Kurse abhalte, die persönliches Feedback zwischen Teilnehmern beinhalten, reiche ich immer zwei kurze Folien rein, deren Inhalt ich Euch gern zur Verfügung stelle. Habe mir das aus verschiedenen Quellen im Internet zusammengeklaubt (ist allerdings auf Englisch; deutsches Zeugs zum Thema findet Ihr bei Google bestimmt in Massen unter dem Begriff "Feedbackregeln"):
Feedback is effective when:
It is linked to observed and demonstrable behavior and not to the person.
It is descriptive: this means NOT an interpretation or a judgment about the behavior.
It is specific and not general, aimed at concrete, specific and clearly defined behavior.
It follows directly to the behavior.
It helps the receiver to do something with it. Giving advice, which is not workable, is not helping.
It is formulated in such a way, that it is inviting to the receiver to react on the feedback.
Feedback “rules”:
1. Always get the other person to self-assess first.
In other words, before you gush your words of wisdom on a given situation, find out what the other person is thinking. “How do you think that went?” or some appropriate variation is good. As the coach, you’ll gain valuable insight into the other person’s judgment and knowledge. It also allows you to find common ground to expand upon. Of even more value, however, is that it forces some personal introspection and analysis by the other party.
2. Give feedback in ‘I-messages’.
“I think that….”. Avoid the use of descriptions in which you start with “You...”, such remarks can easily be perceived as accusing or judgmental which makes the feedback loose its purpose.
3. Give balanced feedback, starting with the positive.
To be effective, feedback must be balanced. If you lead with or focus only on the negative, the likely reaction will be defensiveness. If the other person is defensive, he will shut down, tune out or rationalize your feedback as “not relevant.” On the other hand, when you start with positive feedback, you get a more open response to the negative feedback later on. The other person now doesn’t assume that “you’re out to get them.” Instead, he views you as being balanced and fair in your assessment.
4. Be specific with your feedback.
Documentation with concrete examples is beneficial here. In other words, don’t tell someone that they have a bad attitude and stop there. If you do, you’re likely to get into a pissing match over who’s right and who’s wrong. No one wins in that kind of scenario. Instead, focus on the specific behaviors, actions, words or body language which supports your point. In addition, be very detailed by describing when, where and how these behaviors have manifested themselves.
Lieben Gruß vom Beatboy
Nachtrag: Nicht, dass ich mich daran in Internetforen selbst halten würde. Versteht sich, oder?